Frequently asked questions
Purity, storage, shipping, and documentation — the details labs check before ordering.
Every compound is manufactured to a 99%+ identity-purity target and confirmed by reversed-phase HPLC with mass-spectrometry identity confirmation. Each lot is tested by an independent third-party laboratory, and where a lot's certificate has been published it appears on that product's page.
Purity and identity are run on every lot: reversed-phase HPLC measures identity purity against the 99%+ specification, and mass spectrometry confirms the molecular weight matches the declared sequence. Both are performed by an independent analytical laboratory on equipment we don't own, so the figures aren't self-reported. Safety testing runs periodically, per batch rather than on every lot — heavy metals by ICP-MS, microbial counts (TAMC/TYMC), and bacterial endotoxin under USP <85>, reported in EU/vial. Every measured value, including labeled versus actual mass, is recorded on that lot's Certificate of Analysis.
A Certificate of Analysis (CoA) is the lab report for a specific lot. It lists the measured purity, the identity confirmation, net peptide content, and — for batches that have been safety-tested — screens for heavy metals, sterility, and endotoxin. On the product page you'll find the labeled versus measured mass, the purity figure, and the month that batch was tested.
Keep unopened lyophilized vials at -20°C, protected from light, where most compounds remain stable for two or more years. Once reconstituted, store at 2–8°C and use within the window noted on each product page. Storage guidance specific to each compound is listed under its stability section.
Stored correctly at or below -20°C, lyophilized peptides are generally stable for 2+ years. Reconstituted solutions have a shorter shelf life — typically up to 30 days refrigerated — because peptides in solution degrade faster than in dry form.
Orders placed before the daily 3:00 PM ET cutoff ship the same business day. Standard delivery (USPS Priority) arrives in 2–3 business days and is free on orders over $150; 2-day delivery is free over $175, and overnight is available at checkout. Lyophilized peptides are stable at ambient temperature for the length of transit, so standard shipping preserves them; compounds that benefit from cold handling are packed accordingly.
No. Everything sold here is furnished strictly for laboratory and in vitro research. These materials are not drugs, supplements, or medical products, and are not intended for human or veterinary use of any kind.
Because these are research chemicals, opened vials can't be returned once the seal is broken. If an order arrives damaged, incorrect, or is lost in transit, our shipment protection covers a free replacement or a full refund — just contact support within the window described on our returns page.
The figures on a product page are backed by real third-party testing, not a supplier's spec sheet — purity and mass are the values an independent laboratory measured on that specific lot. Compound identifiers come from public chemical databases and the research context is cited to peer-reviewed literature, both of which you can look up yourself. We publish the measured numbers rather than ask you to take our word for it.
Email our team from the contact page and we'll respond quickly during business hours. Order-status questions can be answered without an account through order tracking, and most common questions are covered in this FAQ.
Still have questions?
If something isn't covered here, our support team can walk you through a compound, a lot report, or your order. We typically reply within one business day.